Questions that are Frequently Asked
Thank you for checking out the new and improved www.HempWick.com. We are working on getting more frequently asked questions together. Most of the ones we had on our old site pertained to our old website and its functions. Thank you for your patience and support! Please contact us if you have any questions!
>>>>><<<<<GENERAL ORDER QUESTIONS>>>>><<<<<
Do you ship to _______________? We probably do. We ship all over our beautiful planet! Check out our "Shipping Information" page for all kinds of info about where we ship.
How much is shipping? Check out the page "Shipping Information" for all kinds of groovy charts about that.
How long till you Hippies take my HempWick to the post office? HempWick is made to order. So its always super fresh. "Made- to - order" means when you place an order we make it for you. Then we package it, then we prepare it for shipping, then we take it to the post office. We get orders out as fast a humanly possible. There are only 2 of us and we really do hand make and package everything ourselves. :) We have no robots, no machines, and no laborers. Your order may take anywhere from 3-7 business days to be made and packaged before it gets shipped. If it take us more than 5 days to ship your order we'll throw in extra goodies to make up for it. :) Because HempWick is made to order the time it takes us to ship your order all depends on where we are in our current batch when you place your order.
We’re grateful for your understanding, your patience, and your support! We’re beyond grateful for the high demand there is for HempWick and are working on ways to (hand) make it faster! :)
How long until HempWick is in my hands? We ship first class via the US Postal Service which takes an average of 2-5 days once mailed. Packages over 13 oz are mailed via priority mail and take 1-3 days once mailed. It is usually pretty quick in the US. International orders take quite a bit longer depending on the country. We have no shipping time estimates for international orders because customs processing times can vary greatly! We always throw in extras to make up for the time/ cost of international shipping.
>>>>><<<<<TRACKING YOUR ORDER>>>>><<<<<
Can I track HempWick’s journey to me? Yeas! If you made an account on www.HempWick.com you can sign in and see your orders tracking number! Also when your HempWick is on its way you’ll receive an email with information on how to track your order. Sometimes this email ends up in SPAM because it’s generated from an automated system when we print your shipping label. The tracking email is sent to the email address you ordered under. ;)
Can you not put HempWick on the shipping box? Yes, we can send your HempWick discretely with nothing having to do with hemp or hippies on the outside. Just select the discreet shipping box when you're checking out! :)
Can I get a free sample? Yes, check out our listing for a free sample. All orders do come with HempWick samples! So if you order only one size you’ll get some of every size to try too! :) They’re also in there to help spread the HempWick love! :)
>>>>><<<<<SEND ORDER AS A GIFT>>>>><<<<<
Can you send my order as a gift? No problem! We won’t put an invoice inside and we can even include a special note if you’d like. Just let us know about your gift in the “message to the hippies” section when ordering. :)